Provation Apex is currently experiencing technical difficulties

Incident Report for Provation

Postmortem

Please see “What Caused Outage #1? - Four Provation Apex databases unavailable” via https://status.provationapex.com/incidents/r327v1krrzx7

Posted May 20, 2021 - 23:27 CDT

Resolved

Provation Apex has fully recovered. We apologize for the inconvenience.
Posted May 03, 2021 - 11:05 CDT

Update

We are continuing to monitor for any further issues.
Posted May 03, 2021 - 11:00 CDT

Monitoring

All impacted customers should have service restored at this time. We will continue to monitor.
Posted May 03, 2021 - 11:00 CDT

Update

Our engineering team is actively engaged with Microsoft Azure engineers to solve the problem. More information will be posted as it becomes available.
Posted May 03, 2021 - 09:45 CDT

Identified

We have identified four customers that are impacted this morning and are working on a fix for the situation at this moment.

If Apex is currently working for you please disregard this message.
Posted May 03, 2021 - 08:43 CDT

Investigating

Provation Apex is currently experiencing a partial outage, resulting in some users finding it unreachable. Investigation is underway and we will post an update as soon as we know more.

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Posted May 03, 2021 - 06:54 CDT
This incident affected: Provation Apex.